08:00-09:00		Opening and NENA Communications Center of the Year Award
09:00-12:00		Super Session- Christine Gust-Excel at Work Without Sacrificing Yourself
11:50 - 1:00		Lunch-Sponsored By Intrado
		Room 1	Auditorium	Room 3	Room 4
1:00 - 1:50		Jeff Wittek- PlantCML- True Call Center Interoperabiity	Dr. Stefanie Johnson- Colorado State University-Leading In the Safety and Communications Industry	Jaci Marie Louise- 9-1-1 Inc.- Phase II Wireless	Gregory Glenn- Tri-Power Group- In Building Signal Distribution RFP's and Ordinances- The Good, the Bad, and the Ugly
1:50-2:00		Break
2:00-2:50		Karl Hammes- NICE- From Threat Detection to Prosecution: Five Steps to a Safer City	Mark Graf- Denver MegaCenter, FPS- Consolidating Communications Centers	Julie Buck- City of Aurora- A Practical Way to Cut Overtime Hours That Result in Huge Savings	Sharon Black- Useful  Knowledge of the Wide World of Wireless
2:50-3:00		Break with refreshments
3:00-3:50		Tom Tolman and Anthony Tricocci- RCC Consultants Inc.- Governance, Today's Challenge For Regional Public Safety	Andrew Bodine- Denver 9-1-1- Managing Multiple Agency Events: Denver and the DNC	Noel Mink- City of Aurora-PSC University, A Template for Continuing Education	Contact One- How Accurate Is Your 9-1-1 and Map Data?
3:50-4:00		Break with refreshments
4:00-4:50		Nicole Pianalto- IPC Positron- Hosted and Shared Solutions- Literally Going Outside the Box	Andrew Bodine- Denver 9-1-1- Managing Multiple Agency Events: Denver and the DNC	Muriel Haglind- Intrado- NG 9-1-1	Lee Johnson- National Communications System- Priority Telecommunications Services for Public Safety- Assuring Communications During An Emergency
5:00 - 6:30		Evening Reception	5:30 p.m.- NENA 9-1-1 Hero Awards